If you run into any issues with LeapNow, have product suggestions, or want to discuss a collaboration, please get in touch. We aim to reply within 1–2 business days.
Email: service@leapnow.cn
Hours: Monday – Friday, 09:00 – 18:00 (UTC+8, Beijing time)
Operator: Guangzhou Gaodu Juexing Technology Co., Ltd.
Open the app, tap “Pro” in the top right of Home, or go to “Settings → LeapNow Pro” to open the membership page. A newly installed app includes 7 free reviews; one is used when a review is generated successfully. The membership page may offer monthly and lifetime membership. Monthly membership is an auto-renewable subscription; lifetime membership is a one-time purchase that does not renew automatically. Complete your chosen purchase with your Apple ID. You can manage or cancel monthly membership in Apple ID Subscriptions; lifetime membership does not need cancelling.
Open iOS Settings → tap your Apple ID at the top → "Subscriptions" → choose LeapNow Pro → Cancel. Your subscription will stop at the end of the current billing period, and you can keep using Pro features until then.
First make sure the video is clear, the whole body is visible, and lighting is sufficient. If problems persist, export the diagnostic log from "Settings → Help → Diagnostic Info" inside the app and email it to service@leapnow.cn — we'll prioritize it.
On the membership page, tap “Restore Purchases”, or restart the app and re-enter “Settings → LeapNow Pro” to refresh your membership state. Restore Purchases applies to both monthly and lifetime membership. If it is still locked, contact us with only the information needed to identify the App Store purchase. Do not email your Apple ID password or full payment information.
All video analysis runs on-device. We do not upload your practice videos to any server. Diagnostic logs are only generated when you actively export them, and they do not contain the original video. See the privacy policy for details.
Refunds for all App Store purchases, including subscriptions and one-time purchases, are handled directly by Apple. You can submit a refund request at Apple's Report a Problem page, or read Apple's official refund guide. If you need us to provide additional context, email us at service@leapnow.cn.